Effective Date: October 4th, 2024

This Privacy Notice explains how Meridian Home Cleaning (we, us, or our) collects, uses, and protects your personal information when you interact with our website and services (the System). By using the System, you agree to the practices described here.

Revisions to This Notice

We may update this Privacy Notice from time to time. Any changes will be reflected here, with the effective date clearly stated. Continued use of the System after updates means you agree to the revised policy.

What Information Do We Collect?

We collect two types of information:

1. Information You Provide Directly

When you contact us, fill out forms, request services, or communicate with us, we may collect:

- Name, email, phone number, and mailing address

- Information related to your home cleaning needs

- Payment and financial details for processing transactions

- Any other information you choose to provide

2. Information Collected Automatically

We may automatically collect data like:

- Browser type, device information, and IP address

- Usage data, such as pages visited, time spent on our site, and interaction with content

- Cookie and tracking information to improve user experience Service

-Specific Information Collection

We may collect specific information about your home, including the size, layout, and any specific cleaning needs or preferences, to better serve you. This information helps us provide personalized cleaning services.

Health and Safety

For health and safety purposes, we may collect information regarding allergies or sensitivities to certain cleaning products, as well as any COVID-19 or other health-related protocols required for your home. This information will be used solely to ensure a safe environment during service.

How Do We Use Your Information?

We use your personal information to:

- Provide cleaning services and respond to your inquiries

- Process payments and requests for estimates

- Tailor your experience on our website

- Communicate with you about services, promotions, or updates

- Comply with legal obligations

Use of Subcontractors

We may use subcontractors to carry out cleaning services on our behalf. These subcontractors will have access to your personal information only as necessary to perform services and are bound by contractual obligations to maintain the confidentiality of your information.

Satisfaction and Feedback

We may collect information related to your satisfaction with our services, including feedback you provide through surveys, reviews, or other communication. This helps us to continuously improve the quality of our services.

Emergency Contact Information

We may request emergency contact information, which will only be used in the case of an urgent issue while services are being performed in your home.

Cookies and Similar Technologies

We use cookies and similar tools to enhance your experience on our site. Cookies allow us to:

- Recognize your preferences and improve our services

- Analyze website traffic to improve functionality

- Remember items in your shopping cart, if applicable

You can adjust your browser settings to refuse cookies, but this may limit some features of the site.

Client Photos or Documentation

We may take photographs of areas we clean before and after our services for marketing, quality control, and documentation purposes.

Third-Party Product Use

We may use third-party cleaning products that are eco-friendly or hypoallergenic. These products may be provided by trusted suppliers, and no personal data is shared with them unless necessary for ordering or product-related purposes.

Optional Marketing Consent

With your consent, we may use your contact information to send you marketing messages, special offers, or promotions. You can opt out of these communications at any time by clicking the unsubscribe link in any email or by contacting us directly.

Sharing Your Information

We do not sell your personal information to third parties. However, we may share data with trusted service providers or subcontractors to:

- Help us manage and improve our website and services

- Assist with marketing efforts

- Fulfill legal requirements or protect our rights

Data Security and Retention

We take steps to protect your personal data through administrative, physical, and technical safeguards. We only keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice.

Your Rights

If you are located in certain regions, such as the European Union or California, you may have additional rights regarding your personal data. These rights may include:

- Accessing or correcting your personal information

- Requesting deletion of your data

- Objecting to or restricting the processing of your data

- Data portability

Please contact us if you wish to exercise any of these rights.

Contact Us

If you have any questions or concerns regarding our privacy practices, or if you’d like to make a data-related request, you can reach us at:

Meridian Home Cleaning

Email: [email protected]

Phone: 208-825-7775